Privacy Policy

Cyberphoenix LLC operates the website cyberphoenixscamdefense.com and provides scam and fraud defense services. For any privacy question, or to exercise your rights, contact us at support@cyberphoenixscamdefense.com.

We collect only what we need to respond to you and deliver our services:

• Information you provide: name, email, company, role, phone number, and the details of your enquiry or incident.
• Case information you choose to share so we can assess or assist with a fraud or scam matter.
• Technical data: IP address, device and browser type, and pages visited, collected through cookies and analytics.
• Communications: messages you send us by form, email, chat, or scheduling tools.

We do not ask for, and you should never send us, passwords, one-time codes, seed phrases, or private keys.

• To respond to enquiries and schedule consultations.
• To provide, manage, and improve our services and support.
• To assess and assist with fraud, scam, and incident matters you bring to us.
• To keep records required for security, compliance, and dispute resolution.
• To send service-related communications. We do not sell your personal information.

Where the GDPR or similar laws apply, we rely on: your consent (for example, when you submit the contact form); the performance of a contract; our legitimate interests in operating and securing our business; and compliance with legal obligations. You may withdraw consent at any time.

We share personal information only with service providers who help us operate (such as hosting, analytics, scheduling, and email providers), and with banks, exchanges, payment processors, law enforcement, or courts where necessary to assist with your matter or to meet a legal obligation. We require these parties to protect your data.

We may process information in countries other than your own. Where we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses.

We keep personal information only as long as needed for the purposes above, including signed consent records and case files, and then delete or anonymize it, unless a longer period is required by law.

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing.
• Request a portable copy of data you provided.
• Withdraw consent, and complain to your local data-protection authority.

To exercise any right, email support@cyberphoenixscamdefense.com. We will respond within the time required by law.

We use cookies and privacy-conscious analytics to run the site and understand usage. You can control cookies through your browser settings. See our cookie notice on the site for details.

We use administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Our services are for adults and businesses. We do not knowingly collect data from children.

We may update this policy from time to time. We will post the new version here with a revised date.