No Cold-Call / No Scareware Policy
This policy states plainly how Cyberphoenix does and does not contact people, so that impersonation of our brand is easy to spot.
If someone contacts you out of the blue claiming to be Cyberphoenix - by call, text, pop-up or email - it is not us. We only respond to requests you start.
We do not cold-call or cold-message
Cyberphoenix does not make unsolicited calls, texts, or messages claiming your device or account is compromised. We respond to requests you initiate. If someone contacts you out of the blue claiming to be us, it is not us.
We do not use scareware
We never use fake virus alerts, pop-ups, countdown timers, or fear and urgency to push you into acting. Those are scammer tactics, and we will never use them.
What we will never ask for
- One-time passcodes (OTPs), banking passwords, or login credentials.
- Seed phrases, recovery words, or private keys.
- Payment in gift cards, or pressured payment in cryptocurrency.
- Remote access that you did not request through official channels.
How to verify it is really us
- Check the details against this official website (cyberphoenixscamdefense.com).
- Remember that caller ID, email display names, and social profiles can be spoofed.
- Cyberphoenix will never send a session code or remote-support link by chat, email, SMS, or phone; it appears only in your logged-in portal.
- When in doubt, stop and contact us directly using support@cyberphoenixscamdefense.com.
Report an impersonation
If someone is impersonating Cyberphoenix, please report it to us so we can warn others and take action. Preserve any messages, numbers, or links as evidence, and do not click or reply.
Questions about this policy?
Contact support@cyberphoenixscamdefense.com. This policy applies to Cyberphoenix LLC, operating cyberphoenixscamdefense.com. Only trust contact details published on this official website.
// More policies
Related legal & trust pages
Every commitment we make is written down and cross-linked. Read how the rest of the program protects you.
Privacy Policy
What we collect, how we use it, and the rights you have over your data.
Terms of Service
The terms that govern your use of our website and services.
Remote Support Consent
How a genuine, consent-based support session works — and how to spot a fake.
Refund & Cancellation
How cancellations, retainers, and refunds are handled.
Recovery Disclaimer
An honest account of what recovery work can and cannot achieve.
Compliance
The security practices in place today and our program status.
Data Processing (DPA)
How we process personal data on behalf of business clients.